To build an organisational environment that brings out the best in people and to create a positive atmosphere where diverse groups are treated with respect, it is essential to put a stop to any bullying or harassment that might exist.
Bullying and harassment can happen unwittingly where people are unaware of the impact their behaviour has on others. Training can help both staff and service users to understand organisational standards and how they can contribute to a culture of dignity and respect.
Bullying and harassment can unfortunately also be deliberate. Training can help those responsible for investigating complaints to do so in the fairest and most transparent way.
We have a wealth of experience in supporting organisations in their management of these sensitive issues, including our work on London Underground’s award-winning Ending Harassment programme.
The groundbreaking ‘Ending Harassment’ campaign at London Underground was triggered by some high-profile industrial tribunal cases concerning harassment, and internal research indicating that bullying, and sexual and racial harassment were issues of serious concern for staff and managers. Senior management identified that a robust organisational solution was needed.
We were commissioned by the Council Tax & Benefits department at Wandsworth Council to undertake Equalities and Diversity needs analysis with the senior management team in the department.
We started by reading and analysing relevant department documents, including an overview of the on-going management development training, the department’s business plan and the recent CPA inspection results. We also looked at Impact Assessments that had been undertaken and the equality policies, structures and systems developed to support the service.
St Mungo’s are a national charity providing housing and support for homeless people. As part of a pilot project, we designed and delivered a series of two-day training courses for managers and staff, based on the following themes:
Our experience of Equality Works has been one of the most effective, efficient and productive consultancy arrangements we have ever been involved in ...
Neil Stevenson, Head of Strategic Change, The Law Society of Scotland